Orders received by 2 P.M. CT Monday through Thursday will be shipped the same day if product ordered is available . We do not ship on Friday, Saturday or Sunday, you can place your order on those days but it would not be shipped until Monday. The same applies to next day orders.
Any package that is unable to be delivered due to incorrect information provided by the customer will not be refunded and will only be re-shipped at customer's expense.
Due to the nature of our product, we due not accept returns. In the event that your package should arrive damaged please call the delivery carrier before opening and follow their instructions. Palermo bakery is not responsible for damaged goods.
We ship to every address in the United States. Please note that we cannot ship to P.O. Boxes and APO/FPO addresses. Note: next day deliveries are not available in all areas.
Shipping rates are dictated by UPS according to the shipping zone, weight and volume of your order. We realize that shipping costs are very important to our customers but please understand that shipping is not a source of profit for us, we are constantly trying to keep shipping costs down.
Due to the abundance of holiday orders from November 15th through December 31st, we ask that all orders be placed 5 business days in advance to assure on time delivery.